Koko & Momo · Terms of Use
The rules of the run.
These terms are the agreement between you and QuantumCat Terminal Private Limited, a company in India (“QuantumCat”, “we”, “us”), for Koko & Momo: The Expedition: the game and its online play for adults. By playing you agree to them. Before you play together online, the game also asks you to accept them, together with our Community Guidelines, Safety Tips and Privacy policy.
Who can play
Everyone can play the adventure alone. It needs no account, and your progress is kept on your phone.
- Under 18: you can play the whole adventure alone. There is no online play for you at all: no Quick Match, no rooms, no friends, no chat, no voice and no account.
- 18 and over: you can also play together online, in the countries where online play is open. It needs an account, a date of birth showing you are an adult, and your acceptance of these terms. Where the age of majority is higher than 18 (for example 19 in some countries), that age applies.
If you are under 18, or not yet an adult where you live, a parent or guardian must agree to these terms for you and is responsible for how you use the game, including any purchases. You may not play online if you are under 18 or not yet an adult where you live, if we have banned you, or if the law where you live does not allow you to.
Your account
Online play needs an account. To make one, the game first asks your date of birth. If it shows you are under 18, it stops there; if it shows you are an adult, the game shows an “18 and over” notice. Then you sign in with WhatsApp (we send a one-time code through WhatsApp), with your phone number (we send a one-time code by SMS) or, on Android phones, with Facebook Login. You accept these terms, the Community Guidelines, the Safety Tips and the Privacy policy. The game then gives you a game name such as “Honey Panda 482” (you never type one), and you choose an avatar. Other players see your game name and avatar, never your real name, phone number or Facebook name.
When you have an account, you agree to:
- have only one account, and sign in only with your own phone number or Facebook account;
- give your real date of birth;
- keep your phone and your Facebook account secure, never share your sign-in code, and never sell, lend or share your account: you are responsible for what happens on it;
- tell us straight away if you think someone else has used it.
You can delete your account at any time in the game (PLAY TOGETHER → Safety and privacy → Delete my account) or by writing to us. See how to delete your data.
Playing together online
Quick Match finds you a teammate to run a stage with. Before it starts you choose which bear you run as, Koko or Momo. If the search takes a while, you can say that either bear is fine. The game never asks for or uses anyone's gender.
With a teammate who is not your friend you can only send the game's preset stickers: no text, no voice, no photos. After a run each of you can tap ADD FRIEND or SKIP. Only if you both tap ADD FRIEND do you become friends.
Friends can invite each other to play, see their duo streaks, shared challenges and the weekly board, and chat by text. Starting a chat is a Club perk; once a member writes, the friend can reply. Voice works only between two friends who are both Club members, both 18 or over, and who have both said yes to talking, in countries where voice is allowed. Club members can send photos and videos to friends only, never to anyone else; the location and camera details inside the file are removed first.
The Koko & Momo Club
The Club is an optional monthly subscription sold through Google Play or the App Store. It costs about ₹99 a month in India and US$4.99 in the US; the store shows the exact price for your country, including any taxes, before you buy. Members get no ads and double coins from the stages they clear. On Android phones members can also make their own photo runner from a photo; use only a photo of yourself, or of someone who has said yes. Adult members, where online play is open, also get unlimited Quick Match, can start chats with friends, and can talk by voice with a friend who is a member too and agrees to talk. Without the Club, a few Quick Matches a day are free, and you can watch a rewarded ad for one more.
The Club renews automatically every month until you cancel it. You can cancel at any time in your Google Play or App Store subscription settings; to avoid the next charge, cancel before the renewal date (on the App Store, at least 24 hours before). You keep the Club until the end of the month you have paid for. Deleting the game or your account does not cancel the subscription: only the store can.
We may change what the Club includes or what it costs. The store tells subscribers about a price change before it applies, under its own rules.
Coin packs, avatars and payments
Coin packs, and a starter pack that is sold once, are one-time purchases through Google Play or the App Store, at the store's own price for your country. Their coins are saved on your phone like all other coins, so deleting the game or its data deletes them too (see “Coins and other virtual items”).
One avatar and five emblem pictures are free. The other avatars are one-time purchases through Google Play or the App Store, at the store's own price for your country (in India, from ₹5 to ₹900). A bought avatar is linked to your store account.
Payments are handled by Google Play or the App Store under their own terms; we never see your payment details. Refunds follow the store's refund policy: ask Google Play or Apple, and write to us if something went wrong. Family purchase controls such as Google Family Link approval and Apple's Ask to Buy apply. Nothing in these terms takes away refund or other rights that consumer law gives you where you live.
Coins and other virtual items
Coins, berries, stars, outfits, avatars and everything else you earn or buy in the game are virtual items. We give you a personal, limited right to use them in the game; they are not property you own. They have no cash value, cannot be exchanged for money or real goods, and cannot be sold, traded or transferred, in the game or outside it. Koko & Momo has no betting and no money prizes. We may change how items work, or what they cost in coins, to keep the game fair and fun. Your progress, coins included, is saved on your phone, not by us; your phone's own backup to your Google or Apple account may keep a copy (you control it in your phone's settings). Deleting the game or its data deletes it from the phone.
What you share
The messages you send are yours. So that we can run online play, you give QuantumCat a non-exclusive, worldwide, royalty-free permission to store, copy, process, send and show them, only to deliver them to the friend you sent them to, to check them for safety (by automatic checks, and by our team when they are reported), to keep them for the times set out in our Privacy policy, and to meet our legal duties. It does not let us use them for anything else, such as advertising. The permission ends when they are deleted, except for copies kept with a report or because the law requires it.
You promise that you have the right to send what you send, and that it follows the Community Guidelines.
Playing fair
Follow the Community Guidelines everywhere in the game. In short: be kind; no nudity or sexual content; nothing involving minors; no harassment, bullying, hate or threats; no scams, requests for money, selling or sending people to other services; no pretending to be someone else; and never share anyone's private information.
You also agree not to:
- cheat, use bots, mods or automation, or take advantage of bugs;
- copy, change, reverse-engineer or resell the game, except where the law allows it;
- attack, overload or interfere with our servers, or try to get at information that is not yours;
- collect information about other players;
- get around a block, a ban, an age limit or a safety check, for example with another account or a false age;
- use the game for anything illegal, or for advertising or any other business purpose.
How we keep it safe
Players who are not friends can only send preset stickers. Chat, with photos and videos, is only between friends. Links, phone numbers and email addresses in chat are hidden until both of you have written and 24 hours have passed, and a message about money or about moving to another app gets a warning.
You can report a player from the card after a run, from your friends list or from a chat. The reasons are: harassment or hate, sexual content, money or a scam, might be under 18, something else. Reports go to our team for review, with the reported message when you report from a chat, and a report also blocks that player for you. A report that someone might be under 18, made by a player who has run or chatted with them recently, pauses that account's online play until our team has looked at it. Each player can pause up to three accounts a day this way; a further such report that day goes to our team for review in the same way, without the pause. Several reports about one account from different players within a week also pause it for a week, or until our team has looked.
If someone breaks these terms or the Community Guidelines, we may remove or hold back what they shared, warn them, limit what they can use, suspend them or ban them. Repeat or serious offenders are banned by account and by phone number (we keep only a coded form of the number). Where the law requires it, we report illegal content, such as anything that sexually exploits a child, to the authorities. If you think we got a decision wrong, write to our Grievance Officer (see Complaints and grievances) and we will look at it again.
We do not check anyone's identity or criminal record, and the age we use is the one each player gives. We cannot promise that other players are who they say they are, so please read the Safety Tips.
Stopping, suspending and changing things
You can stop playing at any time and delete your account whenever you like. We may suspend or end your use of online play if you break these terms or the Community Guidelines, if the law requires it, or to protect other players. We may also change, pause or stop parts of the game or its online play; where we can, we will tell you in the game before we stop something you have paid for.
Google Play and the App Store
You get Koko & Momo, the Club, coin packs and avatars through Google Play or the App Store, and their terms apply as well. If you use the App Store, Apple's standard licence agreement applies alongside these terms. These terms are between you and QuantumCat, not Apple or Google: we, not they, are responsible for the game and its support.
The game is ours
The Koko & Momo name and characters, and the game's art, music, words and code, belong to QuantumCat or to those who license them to us. We give you a personal, non-transferable right to download and play the game for your own non-commercial use under these terms. You are welcome to share the victory cards the game makes for you.
What we can and cannot promise
We work hard to make Koko & Momo fun and safe, but we provide it “as is” and “as available”. Online play needs an internet connection and our servers, so it may sometimes be slow, unavailable or interrupted. It is open only in some countries, and that list can change. We are not responsible for what other players say or do, in the game or outside it, although we act on reports. Koko & Momo is a game, not a dating service: if you choose to meet someone you met here, you do so at your own risk, so please read the Safety Tips first. These terms do not take away any guarantee or right that the law where you live does not allow us to exclude.
Limits on our liability
As far as the law allows, QuantumCat is not liable for indirect or unforeseeable losses, such as lost profits or lost data, or for harm caused by other players, and our total liability to you for all claims about the game is limited to the greater of what you paid us for the Club, coin packs, the starter pack and avatars in the 12 months before the claim, or ₹1,000. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.
Changes to these terms
We may update these terms as the game changes or the law requires. The date at the top shows the current version. When a change matters, we will show you the new terms in the game and ask you to accept them before you play together online again. If you do not agree, you can stop playing online and delete your account.
Law and disputes
These terms are governed by the laws of India, and disputes about them go to the courts in India. If you live outside India, you keep the protection of the consumer laws of your country and, where those laws allow, you can bring a claim in your local courts. Please talk to us first: most problems can be solved by writing to us.
Complaints and grievances
If you have a complaint about the game, about something another player shared or about a decision we made, write to our Grievance Officer:
Grievance Officer, QuantumCat Terminal Private Limited: [email protected] (subject: Grievance)
Tell us your game name, what happened and when, and anything else that helps us find it. We acknowledge every complaint within 24 hours and resolve it within 15 days. A request to remove something that breaks the Community Guidelines is dealt with within 72 hours, and a complaint about an image or video that shows you nude or in a sexual act, or that impersonates you (including a morphed image), within 24 hours. If you are not satisfied with the Grievance Officer's decision, you can appeal to the Government of India's Grievance Appellate Committee within 30 days of receiving it.
The small print
If a court decides that part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. We may transfer these terms to a company that takes over the game; you may not transfer yours.
Contact
QuantumCat Terminal Private Limited, India · [email protected]