Koko & Momo · Support

Two thumbs, one run.

Koko and Momo run side by side. Your left thumb guides the bear on the left of the screen and your right thumb the bear on the right.

The controls

• Swipe up on a side to make that bear jump.
• Swipe down on a side to make that bear slide.
• Swipe inward, toward the other thumb, to swap lanes together.
• Tap or hold when a round button appears at the edge: that is a power, and the button says what it wants.

The first time you play, the game slows down and waits for you at the first obstacles of each kind and shows the swipe on the right side. The first time you meet anything new later on, it slows down again so you have time to read it.

Common questions

Where is my progress saved?

On your phone. Deleting the app or clearing its data removes it; your phone's own backup to your Google or Apple account may keep a copy and bring it back on a new phone.

Play Together will not connect

Playing together online is for adults with an account, in the countries where it is open. Both phones need the same version of the game and an internet connection. In a room for a friend, one player creates the room and the other enters the code. If a phone goes to the background, the run pauses for both of you until each player resumes.

Who controls which bear online?

In Quick Match you choose which bear you run as, Koko or Momo. If the search takes a while, you can say that either bear is fine. In a room made with a code, the room creator plays Koko, the white bear, with the left side of their phone. The friend who joins plays Momo, the brown bear, with the right side. Each player keeps their own bear after a lane swap. Swipe inward together to swap.

What happens if the connection drops?

The run pauses while the game tries to reconnect for up to 45 seconds. After recovery, both players choose Resume. If recovery fails, the game offers an explicit choice to continue alone or leave; it does not silently take over your friend's bear.

How do the stepping stones work?

With Skipstone, tap each side to hop onto a lit stone. Tap again during the hop to ready exactly one next hop. Keep the rhythm across the river; holding a thumb does not repeat it.

The motion or effects are too much

Open settings from Home or the pause button. Steady camera keeps the camera calm, Gentle effects softens flashes and shaking, and graphics can be lowered for older phones. Vibration and sound can be switched off there too.

I keep losing at the same place

Each loss card names what happened and which side and swipe would have cleared it. Until you finish the first stage, the game also runs a little slower and repeats a lesson you have not yet managed on your own.

Playing together and safety

Who can play together online?

Only adults: 18 or over, or the age of majority where that is higher, in the countries where online play is open. It needs an account: your date of birth (then, for an adult, an “18 and over” notice), a one-time code by WhatsApp or SMS (or Facebook Login), and your acceptance of the Terms of Use, Community Guidelines, Safety Tips and Privacy policy. Players under 18 play the whole adventure alone: there is no online play and no account for them.

How do Quick Match, friends, chat and voice work?

Quick Match finds you a teammate to run a stage with. With a teammate who is not your friend you can only send the game's preset stickers. After a run each of you can tap ADD FRIEND or SKIP, and you become friends only if you both tap ADD FRIEND. Friends can invite each other to play, see duo streaks, shared challenges and the weekly board, and chat by text. Starting a chat is a Club perk; once a member writes, the friend can reply. Voice is for two friends who are both Club members and have both said yes to talking. Club members can send photos and videos to friends only, never to anyone else; the location and camera details inside the file are removed first.

How do I block or report someone?

You can leave a run at any time. Block or report a player from the card after a run, from your friends list or from a chat. A report goes to our team, with the reported message when you report from a chat, and it also blocks that player. If someone is in danger, call your local emergency number first (112 in India).

How does the game keep children safe?

Players under 18 have no online play, no account, no chat and no voice, and every ad is child-directed. Our child safety standards explain the rest and how to report a concern.

How do I delete my account or my data?

Open PLAY TOGETHER, tap Safety and privacy, then tap DELETE beside “Delete my account”. You can also write to us. Data deletion explains what is deleted and what is kept.

How do I cancel the Club or get a refund?

Cancel in your Google Play or App Store subscription settings; deleting the game or your account does not cancel it. Refunds follow the store's refund policy. See the Terms of Use.

Contact us

Write to [email protected]. Tell us your phone model and what happened; a screenshot helps. We read every message.

For a complaint about the game, another player or a decision we made, write to our Grievance Officer, QuantumCat Terminal Private Limited, at [email protected] (subject: Grievance). We acknowledge complaints within 24 hours and resolve them within 15 days; see Complaints and grievances.