Koko & Momo · Child safety
Children play alone. Online play is for adults.
These are the child safety standards of Koko & Momo: The Expedition, a game by QuantumCat Terminal Private Limited. Children, teenagers and adults can play the adventure alone. Playing together online is only for adults. We do not allow anything in the game that sexually exploits, abuses or endangers a child.
Players under 18
- No online play. Under 18 there is no Quick Match, no rooms and no friends. Children and teenagers play the adventure alone.
- No account. A child's or teen's phone never connects to our online play servers, and we keep nothing about them there. Their progress stays on the phone.
- No chat, no voice and no contact with other players.
- Child-directed ads for everyone. The game shows only rewarded ads that the player chooses to watch. Every ad is child-directed and non-personalised, whatever the player's age. The game does not use the device's advertising identifier.
- Purchases only through the store. Every purchase with real money goes through Google Play or the App Store, with the store's own parental controls, such as Google Family Link approval or Apple's Ask to Buy.
How online play keeps children out
- Before anything online opens, the game asks for a date of birth on a neutral screen that says nothing about age limits. If the date shows under 18, it stops there: nothing is sent to us, and online play stays closed on that phone. Only after an adult date does it show the “18 and over” notice.
- Online play needs an account, made with a one-time code sent to a phone number or with Facebook Login.
- Players who are not friends can only send the game's preset stickers: no text and no voice. Photos and videos go only between friends, who are adults.
- Players can block and report each other. One of the report reasons is “might be under 18”. When a player who has just run or chatted with someone sends that report, that account's online play is paused until our team has looked at it. Each player can pause up to three accounts a day this way; a further such report that day goes to our team for review in the same way, without the pause.
- Adults who break the rules are banned, by account and by phone number.
What is never allowed
- Sharing, asking for or talking about anything that sexualises a child.
- Trying to chat with, talk to or meet anyone who is, or might be, under 18.
- Giving a false age to play online.
These rules are part of our Community Guidelines, which every adult accepts before playing online.
How to report
- In the game: report a player from the card after a run, from your friends list or from a chat. Choose “might be under 18”, “sexual content” or another reason. The report goes to our team and also blocks that player for you.
- By email: write to [email protected]. Anyone can write, including parents and people who do not play. Tell us the player's game name, what happened and when.
- In an emergency: if a child is in danger right now, call your local emergency number first (112 in India).
What we do
- Our team reviews reports.
- We ban accounts that break these rules.
- We report suspected child sexual abuse material to the authorities, as the law requires.
- We keep reports, with what they include, for 180 days.
Contact
For anything about child safety, write to [email protected]. For a complaint, write to our Grievance Officer, QuantumCat Terminal Private Limited, at [email protected] (subject: Grievance). We acknowledge complaints within 24 hours and resolve them within 15 days.
Read more in our Safety Tips, Privacy policy and Terms of Use.